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Beginning of Paper
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The Arrival of Email
Email is becoming an important mode of communication in our work
and personal lives. It is a fast and convenient way to communicate inside
and outside organizations. Memos that at the past had to either be typed or
handwritten and then routed through a slow and complex distribution system,
now can be dashed off on a computer and zapped to their recipient(s) at
high spee ....
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Middle of Paper
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.... However, Microsoft is not alone. Morgan Stanley Dean Witter & Co.
recently agreed to settle a discrimination lawsuit initiated by employees.
"The smoking gun: an E-mailed joke, playing on stereotype s about African-
American speech patterns, that a colleague had zapped around the office."
("When the Devil is in the E-Mails," BusinessWeek, June 8, 1998, pp. 72-74)
The critical problem facing companies: How do you manage E-mail?
What E-ma ....
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